Terms and Conditions for your order

Applicable to all offers made by and agreements concluded with Van der Sneppen BV, trading under the name Vive Lino, established in Terneuzen (the Netherlands).

Version: September 2026

Article 1 – Identity of the Trader

Vive Lino is a trade name of:

Van der Sneppen BV
Informaticastraat 13
4538 BT Terneuzen
The Netherlands

Dutch Chamber of Commerce number (KVK): 22046626
VAT identification number: NL809121189B01
E-mail: contact@vivelino.com
Website: www.vivelino.com

Article 2 – Definitions

In these Terms and Conditions, the following definitions apply:

Trader: Van der Sneppen BV, trading under the name Vive Lino.

Consumer: the natural person who is not acting in the course of a profession or business and who concludes a distance contract with the trader.

Distance contract: a contract concluded within the framework of an organised system for distance selling of products and/or services operated by the trader, whereby, up to and including the moment of concluding the contract, exclusive use is made of one or more means of distance communication.

Withdrawal period: the period within which the consumer may exercise the right of withdrawal.

Right of withdrawal: the consumer's right to withdraw from the distance contract within the withdrawal period without giving any reason.

Day: calendar day.

Custom-made products/products made to specification: products that are manufactured or adapted in accordance with the consumer's specifications, such as made-to-measure tablecloths and prints on request.

Durable medium: any instrument which enables the consumer or the trader to store information addressed personally to them in a way that allows future consultation and unaltered reproduction of the stored information.

Article 3 – Applicability

These Terms and Conditions apply to every offer made by the trader and to every distance contract concluded between the trader and the consumer.
Before the distance contract is concluded, the text of these Terms and Conditions is made available to the consumer. The consumer has the opportunity to save the Terms and Conditions via the website.
Deviations from these Terms and Conditions are only possible if expressly agreed in writing.
The trader reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of the order shall apply.

Article 4 – The Offer

If an offer is subject to a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.
The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer.
Product images are a faithful representation of the products offered. However, no rights may be derived from the visual material on the website; colours and textures may vary depending on screen settings and lighting conditions.
Obvious mistakes or errors in the offer shall not be binding on the trader.
All offers are valid while stocks last.

Article 5 – The Contract

Subject to the provisions of paragraph 4, the contract is concluded at the moment the consumer accepts the offer and the conditions set out therein are met.
If the consumer has accepted the offer electronically, the trader shall immediately confirm receipt of that acceptance electronically. Until receipt of that acceptance has been confirmed by the trader, the consumer may dissolve the contract.
If the contract is concluded electronically, the trader shall implement appropriate technical and organisational measures to secure the electronic transfer of data and shall ensure a secure web environment.
The trader may, within the limits of the law, inform itself as to whether the consumer is able to meet their payment obligations, as well as all facts and factors relevant to the responsible conclusion of the distance contract. If, on the basis of this enquiry, the trader has reasonable grounds not to enter into the contract, it is entitled to refuse an order or request with reasons, or to attach special conditions to the performance of the contract.
The trader shall send the consumer the following information at the latest upon delivery of the product:
a. the address of the trader's premises where the consumer may submit complaints;
b. the conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear notice that the right of withdrawal is excluded;
c. information regarding warranties and existing after-sales service;
d. the information referred to in Article 4, paragraph 3, unless the trader has already provided this information to the consumer prior to performance of the contract.

Article 6 – Right of Withdrawal

Standard Products

For standard products, the consumer has a statutory withdrawal period of 14 days. During this period, the consumer may withdraw from the purchase without giving any reason. The withdrawal period commences on the day after the consumer (or a third party designated by the consumer, other than the carrier) has received the product.
During the withdrawal period, the consumer shall handle the product and its packaging with care. The consumer may only unpack or use the product to the extent necessary to establish the nature, characteristics and functioning of the product. The guiding principle is that the consumer may only handle and inspect the product in the manner that would be permitted in a shop.

How to Withdraw Your Purchase

The consumer may withdraw their purchase via the order overview ("My Orders") on the website. For the relevant product, the consumer clicks "Cancel Purchase". The consumer will then receive a confirmation e-mail with further instructions for returning the product.
The consumer may also use the model withdrawal form, which is available on the website or can be sent by the trader upon request.
For products from which the right of withdrawal is legally excluded — including custom-made products and products made to specification — please refer to Article 9.

Article 7 – Costs upon Withdrawal and Obligations upon Return

The costs of returning a product shall be borne by the consumer. The return address and further instructions will be provided to the consumer in the confirmation e-mail following exercise of the right of withdrawal.
If the consumer exercises the right of withdrawal, the consumer shall notify the trader within the withdrawal period using the procedure described in Article 6, paragraph 3.
The consumer shall return the product with all accessories supplied, in its original condition and packaging, and in accordance with the instructions provided by the trader.
The risk and burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer.
If the consumer has used the product in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the product, thereby diminishing the value of the product, the consumer shall be liable for that diminution in value. The trader may offset the diminution in value against the amount to be refunded.

Article 8 – Trader's Obligations upon Withdrawal

If the trader receives the consumer's notice of withdrawal electronically, the trader shall send an acknowledgement of receipt without delay upon receiving such notice.
The trader shall reimburse all amounts paid by the consumer — including the standard delivery costs for the outbound shipment — as soon as possible, and in any event within 14 days from the day on which the consumer notified the withdrawal.
The trader shall use the same means of payment as used by the consumer for the refund, unless the consumer agrees to a different method. The refund shall be free of charge for the consumer.
The trader may withhold the refund until it has received the product, or until the consumer demonstrates that the product has been returned, whichever occurs first.

Article 9 – Exclusion of the Right of Withdrawal

Custom-Made Products and Products Made to Specification

Products manufactured to measure or to the consumer's specifications — such as made-to-measure tablecloths and prints on request — are legally excluded from the right of withdrawal pursuant to Article 6:230p(f) of the Dutch Civil Code (Burgerlijk Wetboek, BW). These products may not be returned unless a defect exists within the meaning of Article 7:17 BW.

As long as the trader has not yet commenced production, a custom-made order may be cancelled free of charge using the same "Cancel Purchase" button in the order section.

Article 10 – Price

During the period of validity stated in the offer, the prices of the products and/or services offered shall not be increased, except for price changes resulting from changes in VAT rates.
All prices stated are inclusive of VAT.
The current shipping costs and the threshold for free delivery can be found on the Shipping and Delivery page. Any additional costs (e.g. delivery on a roll) will be clearly stated prior to purchase.
The trader reserves the right to correct obvious pricing or typographical errors. In such cases, the consumer shall have the right to dissolve the contract.

Article 11 – Delivery and Performance

Delivery Time

The current delivery time per product is stated on the relevant product page. The trader endeavours to dispatch in-stock products within 2 to 3 working days.
Some products have a longer delivery time; this is clearly stated on the product page. Finished tablecloths are carefully finished in the trader's atelier, which may result in a longer delivery time.

Delivery

After dispatch, the trader is dependent on external courier services. Shipments are sent via DHL and GLS. Once the order has been dispatched, the consumer will receive a track-and-trace code to follow the shipment.
Due to high demand or unforeseen circumstances with the carrier, delivery may take a few days longer. The trader shall not be liable for such delays.
For orders containing multiple products, these will in most cases be shipped together on the latest available dispatch date.
Tablecloths are dispatched folded by default, where possible. The consumer may choose delivery on a roll on the product page.
The consumer may also collect their order free of charge from the premises in Terneuzen, after prior consultation.

Exceeding the Delivery Time

If the agreed delivery time is exceeded for reasons not attributable to the consumer, the consumer is entitled to dissolve the contract free of charge. In such case, the trader shall refund the amount already paid as soon as possible, and in any event within 14 days.
The consumer bears the risk of loss of or damage to products from the moment they (or a third party designated by the consumer) have received the goods.

Article 12 – Payment

The consumer shall pay using the payment methods offered on the website.
Payment shall be made before or at the time of placing the order, unless otherwise expressly agreed in writing.
The consumer is obliged to report any inaccuracies in the payment details provided or stated to the trader without delay.
In the event of non-payment, the trader shall be entitled, subject to statutory limitations, to charge the reasonably incurred collection costs.

Article 13 – Conformity and Warranty

The trader warrants that the products and/or services conform to the contract, to the specifications stated in the offer, to the reasonable requirements of soundness and/or fitness for purpose, and to the statutory provisions and/or government regulations in force on the date the contract was concluded.
Any warranty provided by the trader does not affect the statutory rights and claims the consumer may assert against the trader under the contract.
Defects must be reported by the consumer to the trader within a reasonable period after discovery, or after the time at which they reasonably could have been discovered, via contact@vivelino.com.

Article 14 – Complaints Procedure

The trader operates a sufficiently publicised complaints procedure and handles complaints in accordance with that procedure.
Complaints regarding the performance of the contract must be submitted to the trader within a reasonable time, fully and clearly described, after the consumer has identified the defects. This can be done by e-mail via contact@vivelino.com.
Complaints submitted to the trader will be answered within 14 days of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 14-day period with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.
If the complaint cannot be resolved by mutual agreement, a dispute arises which is subject to the dispute resolution procedure referred to in Article 15.

Article 15 – Disputes

Contracts between the trader and the consumer to which these Terms and Conditions apply are governed exclusively by the laws of the Netherlands, even if the consumer resides abroad.
Disputes between the consumer and the trader may be submitted to the competent court in the district of the trader's place of business (Zeeland-West-Brabant, the Netherlands), subject to statutory exceptions.
The consumer may also refer a dispute to the European Online Dispute Resolution (ODR) platform: http://ec.europa.eu/consumers/odr.

Article 16 – Additional or Deviating Provisions

Additional or deviating provisions from these Terms and Conditions may not be to the detriment of the consumer and must be recorded in writing, or in such a manner that the consumer can store them in an accessible way on a durable medium.

Article 17 – Amendment of the Terms and Conditions

The trader reserves the right to amend or supplement these Terms and Conditions.
Amendments shall also apply to already concluded contracts, subject to a notice period of 30 days following written notification of the amendment.
If the consumer does not wish to accept an amendment, the consumer may terminate the contract up to the date on which the new conditions take effect.

Questions or Comments?

Do you have any questions about these Terms and Conditions or about your order? Please feel free to contact us via our contact page. We are happy to help.